Terms & CondItIons |
Istanbul Voyage
Travel accepts bookings subject to the following conditions. A 'Client' is all persons named on the booking form
intending to travel with Istanbul Voyage Travel A 'Product' is any service sold
by Istanbul Voyage Travel All Clients will be deemed to have read, understood
& accepted all Booking Conditions. To confirm a booking Istanbul Voyage
Travel requires that the agent has taken full payment of all monies due. A
contract between the Client & Istanbul Voyage Travel comes into existence
when Istanbul Voyage Travel has confirmed the booking in writing & issued a
Confirmation. The person signing the booking form (that incorporates these
terms & conditions) warrants that s/he has full authority to do so on
behalf of all persons whose names appear thereon, & confirms that all such
persons are fully aware of & understand these terms & conditions. The
said contract, including all matters rising from it, is subject to Turkish Law
& the exclusive jurisdiction of the Turkish Courts. No employees or representatives
of Istanbul Voyage Travel has any right to alter, vary or waive any of these
terms & conditions, not to undertake any liability whatsoever on behalf of
Istanbul Voyage Travel, unless such be in writing & signed by the Director
of Istanbul Voyage Travel. Istanbul Voyage Travel reserves the right to decline
any booking at their discretion without further explanation. Amendments &
Cancellations by Clients Clients can cancel at any time. The cancellation
will be effected at the time that Istanbul Voyage Travel receives a written
request from the Client & the following cancellation charges will apply.
Prior to 6 weeks of departure, 10% of the Net Product cost. Within 6 weeks
until 4 weeks 25% of the net product cost. Within 4 weeks until 2 weeks 30% of
the Net Product cost. Within 2 weeks or less no refund is given. No refund is
given for a partially used Product. After the booking has been confirmed proposed
amendments must be advised by 'the Lead Client' & will incur an
administration fee of equivalent to EURO 30.00 except for the first change that
will incur no fee. No requested change can be guaranteed. If any number of the party is prevented from
traveling because of death, injury or serious illness of the client, close
relative or friend, redundancy or jury service, it may be possible to transfer
the booking to another suitable person or departure date or tour of similar
standard & cost provided that written notice is confirmed by Istanbul
Voyage Travel.If a refund is payable by Istanbul Voyage Travel to the Client,
the refund amount will be calculated according to the conditions set out in
Section 2.1 & with consideration of evidence of exceptional circumstances.
Istanbul Voyage Travel will not pay fees charged to the Client by the Client's
bank for processing the credited amount. Information & Pricing Policy. Your reservation request will be confirmed upon
receipt of the deposit which is 25% of the total tour rate. Please note that
travel arrangements are not confirmed until you receive our written
confirmation. The balance of the total amount is due in 30 days prior to the
tour date unless otherwise specified at time of booking. Hotel / Airline
bookings & tour reservations received within 60 days to departure require
full payment. Before a booking is confirmed, Istanbul Voyage Travel reserves
the right to amend price of product due to any circumstances outside the
control of Istanbul Voyage Travel such as but not limited to changes relating
to governmental action, increases in transportation costs (including schedule
airfares & the cost of fuel) changes in any dues, taxes or fees chargeable
for services (including landing taxes or embarkation / disembarkation fees at
airports), increases in admission fees. Payments can be made via bank transfers (Subject to
20 Euro processing fee; account details to be provided upon booking) Visa or
MasterCard, via authorization (Subject to 3% processing fee; credit card copy
may be requested). Product information is published by Istanbul Voyage
Travel in good faith & Istanbul
Voyage Travel will use its best endeavours to operate all Products.Istanbul
Voyage Travel reserves the right to change any of the facilities & services
described in its publications & to substitute alternative arrangements of
comparable monetary value without compensation & accepts no liability for
loss of enjoyment resulting from any change. Cancellation by
Istanbul Voyage Travel Istanbul Voyage Travel reserves the right to cancel
any confirmed booking in any circumstances, however, Istanbul Voyage Travel
will not cancel a Guaranteed Departure Product except in the unusual
circumstances of force majeure, defined here as war, threat of war, riot, civil
strife, industrial dispute, terrorist activity, natural or nuclear disaster,
fire, adverse weather conditions, flight cancellation or any other external
circumstances beyond the control of Istanbul Voyage Travel.Compensation is not
available if Istanbul Voyage Travel is forced to cancel or in any way change a
tour due to force majeure but where Istanbul Voyage Travel is unable to provide
the tour booked, Istanbul Voyage Travel will return to the Client all monies
paid to Istanbul Voyage Travel (less any insurance premiums paid) or offer an
alternative date or holiday of comparable standard. Travel Insurance Adequate insurance is mandatory for all Clients to
cover at least but not limited to medical & repatriation expenses, loss of
luggage & cancellation or curtailment of a Product & should not exclude
any planned adventure activities from the time of booking for the full duration
of the Product as a minimum. A Client & his personal belongings are the
sole responsibility of himself. Istanbul Voyage Travel accepts no liability on
the Client's behalf where Istanbul Voyage Travel has provided a Product of
reasonable standard. Clients are fully responsible for arranging their own
insurance. Liability of Istanbul
Voyage Travel Istanbul Voyage Travel Products & in particular,
adventure activities, contain an element of risk to the personal safety of the
Client that other package holidays may not contain. By accepting these Booking
Conditions Clients are aware of the risks inherent in their chosen travel &
Clients undertake such risks at their own volition. Istanbul Voyage Travel
accepts no liability of Client's damages where Istanbul Voyage Tour has
fulfilled its Duty of Care to Clients by providing Products of a reasonable
standard. Istanbul Voyage Travel accepts no liability if there has been no
fault on the part of Istanbul Voyage Travel or its' suppliers, & the reason
for the claimed damages was either the Client's fault or a result of unusual
circumstances beyond the control of Istanbul Voyage Travel by force majeure
& the consequences of which could not have been avoided even with all due
care. In respect of carriage by air, sea & rail &
the provision of accommodation, Istanbul Voyage Travel's liability in the said
cases will be limited in the manner provided by the relevant international
conventions. Istanbul Voyage Travel accepts no liability if additional costs to
the Client are incurred through delay, accident or disruption of the Product(s)
beyond the control of Istanbul Voyage Travel by force majeure. Travel Documentation It is the responsibility of the Clients to be in
possession of a valid passport, visa permits, vaccinations, preventative
medicines & other medical certificates & all necessary travel documents
Istanbul Voyage Travel is not liable for damages arising from changes in
regulations or laws to the necessary travel document requirements. Information
about these matters is given in good faith by Istanbul Voyage Travel but
without liability. Health & Conduct All Clients are expected to satisfy themselves prior
to booking that they are fit & able to complete the itinerary of their
chosen tour as described in the brochure. Any Clients with pre-existing medical
conditions or illness must declare the true nature of such conditions at the
time of booking, & make arrangements for the provision of any medication or
other treatment which may be required during the tour. Such a client is
required to provide a medical statement from a General Practitioner to confirm
they are fit to travel. Failure to make such disclosure will constitute a
breach of these booking conditions & relieve Istanbul Voyage Travel from
any obligations & liability. Client Exclusion
& Local Law Clients agree to accept the authority &
decisions of Istanbul Voyage Travel's & its supplier's employees &
representatives whilst on tour. If in the opinion of such persons, the health
or conduct of a Client before or after the departure appears likely to endanger
the safe, comfortable or happy progress of the tour, the Client may be excluded
from all or part of the tour without prior notice or any liability on the part
of Istanbul Voyage Travel. In the case of Client ill health, Istanbul Voyage
Travel may make such arrangements as it sees fit & recover the costs
thereof from the Client. Passengers agree to comply with the laws &
regulations of the countries they travel. Istanbul Voyage Travel shall not be
liable to any Clients who commit illegal or unlawful acts whilst on tour. Photographing Our authorised representatives may take photographs
& films of our Clients while using any Istanbul Voyage Travel Product.
Istanbul Voyage Travel reserves the right to use said material for any
advertising or promotion without obtaining further consent. Istanbul Voyage
Travel also reserves the right to use any comments Clients make, questionnaires
or complimentary letters with respect to Istanbul Voyage Travel or its Products
in promotional literature. Complaints If the Client has a complaint about any of the
Product arrangements the Client must raise the complaint immediately with a
Istanbul Voyage Travel employee so that Istanbul Voyage Travel can use its best
endeavours to rectify the problem.Istanbul Voyage Travel cannot rectify a
problem it is unaware of. Failure to complain on the spot will extinguish or at
least reduce Istanbul Voyage Travel's liability to pay compensation. Should Istanbul
Voyage Travel be unable to resolve the problem on the spot a complaint must be
made at your earliest convenience. Istanbul Voyage Travel accepts bookings
subject to the following conditions.
A 'Client' is all persons named on the booking form intending
to travel with Istanbul Voyage Travel A 'Product' is any service sold by
Istanbul Voyage Travel All Clients will be deemed to have read, understood
& accepted all Booking Conditions. To confirm a booking Istanbul Voyage
Travel requires that the agent has taken full payment of all monies due. A
contract between the Client & Istanbul Voyage Travel comes into existence
when Istanbul Voyage Travel has confirmed the booking in writing & issued a
Confirmation. The person signing the booking form (that incorporates these
terms & conditions) warrants that s/he has full authority to do so on
behalf of all persons whose names appear thereon, & confirms that all such
persons are fully aware of & understand these terms & conditions. The
said contract, including all matters rising from it, is subject to Turkish Law
& the exclusive jurisdiction of the Turkish Courts. No employees or
representatives of Istanbul Voyage Travel has any right to alter, vary or waive
any of these terms & conditions, not to undertake any liability whatsoever
on behalf of Istanbul Voyage Travel, unless such be in writing & signed by
the Director of Istanbul Voyage Travel. Istanbul Voyage Travel reserves the
right to decline any booking at their discretion without further explanation.
Amendments & Cancellations by Clients
Clients can cancel at any time. The cancellation will be
effected at the time that Istanbul Voyage Travel receives a written request
from the Client & the following cancellation charges will apply. Prior to 6
weeks of departure, 10% of the Net Product cost. Within 6 weeks until 4 weeks
25% of the net product cost. Within 4 weeks until 2 weeks 30% of the Net
Product cost. Within 2 weeks or less no refund is given. No refund is given for
a partially used Product. After the booking has been confirmed proposed amendments
must be advised by 'the Lead Client' & will incur an administration fee of
equivalent to EURO 30.00 except for the first change that will incur no fee. No
requested change can be guaranteed. If any number of the party is prevented from traveling
because of death, injury or serious illness of the client, close relative or
friend, redundancy or jury service, it may be possible to transfer the booking
to another suitable person or departure date or tour of similar standard &
cost provided that written notice is confirmed by Istanbul Voyage Travel.If a
refund is payable by Istanbul Voyage Travel to the Client, the refund amount
will be calculated according to the conditions set out in Section 2.1 &
with consideration of evidence of exceptional circumstances. Istanbul Voyage
Travel will not pay fees charged to the Client by the Client's bank for
processing the credited amount. Information & Pricing Policy. Your reservation request will be confirmed upon receipt
of the deposit which is 25% of the total tour rate. Please note that travel
arrangements are not confirmed until you receive our written confirmation. The
balance of the total amount is due in 30 days prior to the tour date unless
otherwise specified at time of booking. Hotel / Airline bookings & tour
reservations received within 60 days to departure require full payment. Before
a booking is confirmed, Istanbul Voyage Travel reserves the right to amend
price of product due to any circumstances outside the control of Istanbul
Voyage Travel such as but not limited to changes relating to governmental
action, increases in transportation costs (including schedule airfares &
the cost of fuel) changes in any dues, taxes or fees chargeable for services
(including landing taxes or embarkation / disembarkation fees at airports),
increases in admission fees. Payments can be made via bank transfers (Subject to 20
Euro processing fee; account details to be provided upon booking) Visa or
MasterCard, via authorization (Subject to 3% processing fee; credit card copy
may be requested). Product information is published by Istanbul Voyage
Travel in good faith & Istanbul Voyage Travel will use its best
endeavours to operate all Products.Istanbul Voyage Travel reserves the right to
change any of the facilities & services described in its publications &
to substitute alternative arrangements of comparable monetary value without
compensation & accepts no liability for loss of enjoyment resulting from
any change.
Cancellation by Istanbul Voyage Travel
Istanbul Voyage Travel reserves the right to cancel any
confirmed booking in any circumstances, however, Istanbul Voyage Travel will
not cancel a Guaranteed Departure Product except in the unusual circumstances
of force majeure, defined here as war, threat of war, riot, civil strife,
industrial dispute, terrorist activity, natural or nuclear disaster, fire,
adverse weather conditions, flight cancellation or any other external
circumstances beyond the control of Istanbul Voyage Travel.Compensation is not
available if Istanbul Voyage Travel is forced to cancel or in any way change a
tour due to force majeure but where Istanbul Voyage Travel is unable to provide
the tour booked, Istanbul Voyage Travel will return to the Client all monies
paid to Istanbul Voyage Travel (less any insurance premiums paid) or offer an
alternative date or holiday of comparable standard.
Travel Insurance
Adequate insurance is mandatory for all Clients to cover
at least but not limited to medical & repatriation expenses, loss of
luggage & cancellation or curtailment of a Product & should not exclude
any planned adventure activities from the time of booking for the full duration
of the Product as a minimum. A Client & his personal belongings are the
sole responsibility of himself. Istanbul Voyage Travel accepts no liability on
the Client's behalf where Istanbul Voyage Travel has provided a Product of
reasonable standard. Clients are fully responsible for arranging their own
insurance.
Liability of Istanbul Voyage Travel
Istanbul Voyage Travel Products & in particular,
adventure activities, contain an element of risk to the personal safety of the
Client that other package holidays may not contain. By accepting these Booking
Conditions Clients are aware of the risks inherent in their chosen travel &
Clients undertake such risks at their own volition. Istanbul Voyage Travel
accepts no liability of Client's damages where Istanbul Voyage Tour has
fulfilled its Duty of Care to Clients by providing Products of a reasonable
standard. Istanbul Voyage Travel accepts no liability if there has been no
fault on the part of Istanbul Voyage Travel or its' suppliers, & the reason
for the claimed damages was either the Client's fault or a result of unusual
circumstances beyond the control of Istanbul Voyage Travel by force majeure
& the consequences of which could not have been avoided even with all due
care. In respect of carriage by air, sea & rail & the
provision of accommodation, Istanbul Voyage Travel's liability in the said
cases will be limited in the manner provided by the relevant international
conventions. Istanbul Voyage Travel accepts no liability if additional costs to
the Client are incurred through delay, accident or disruption of the Product(s)
beyond the control of Istanbul Voyage Travel by force majeure.
Travel Documentation
It is the responsibility of the Clients to be in
possession of a valid passport, visa permits, vaccinations, preventative
medicines & other medical certificates & all necessary travel documents
Istanbul Voyage Travel is not liable for damages arising from changes in
regulations or laws to the necessary travel document requirements. Information
about these matters is given in good faith by Istanbul Voyage Travel but
without liability.
Health & Conduct
All Clients are expected to satisfy themselves prior to
booking that they are fit & able to complete the itinerary of their chosen
tour as described in the brochure. Any Clients with pre-existing medical
conditions or illness must declare the true nature of such conditions at the
time of booking, & make arrangements for the provision of any medication or
other treatment which may be required during the tour. Such a client is
required to provide a medical statement from a General Practitioner to confirm
they are fit to travel. Failure to make such disclosure will constitute a
breach of these booking conditions & relieve Istanbul Voyage Travel from
any obligations & liability.
Client Exclusion & Local Law
Clients agree to accept the authority & decisions of
Istanbul Voyage Travel's & its supplier's employees & representatives
whilst on tour. If in the opinion of such persons, the health or conduct of a
Client before or after the departure appears likely to endanger the safe,
comfortable or happy progress of the tour, the Client may be excluded from all
or part of the tour without prior notice or any liability on the part of
Istanbul Voyage Travel. In the case of Client ill health, Istanbul Voyage
Travel may make such arrangements as it sees fit & recover the costs thereof
from the Client. Passengers agree to comply with the laws & regulations of
the countries they travel. Istanbul Voyage Travel shall not be liable to any
Clients who commit illegal or unlawful acts whilst on tour.
Photographing
Our authorised representatives may take photographs &
films of our Clients while using any Istanbul Voyage Travel Product. Istanbul
Voyage Travel reserves the right to use said material for any advertising or
promotion without obtaining further consent. Istanbul Voyage Travel also reserves
the right to use any comments Clients make, questionnaires or complimentary
letters with respect to Istanbul Voyage Travel or its Products in promotional
literature.
Complaints
If the Client has a complaint about any of the Product
arrangements the Client must raise the complaint immediately with a Istanbul
Voyage Travel employee so that Istanbul Voyage Travel can use its best
endeavours to rectify the problem.Istanbul Voyage Travel cannot rectify a
problem it is unaware of. Failure to complain on the spot will extinguish or at
least reduce Istanbul Voyage Travel's liability to pay compensation. Should
Istanbul Voyage Travel be unable to resolve the problem on the spot a complaint
must be made at your earliest convenience.
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